In a study performed in 2013 and recently published in the British Medical Journal over 85% of exhausted nursing staff had reported they had at some point having to leave at least one caregiving task unfinished at the end of their shifts. The main cited for this was a ‘lack of time’ which prevented them from completing tasks including providing comfort and reassurance to patients, and providing education to them and their families. This lack of time has been grinding down already overworked medical staff and has had substantially negative effects on their health with increased reports of reduced job satisfaction, burnout and greater staff turnover.
To address the problem and avoid crisis NHS Scotland reached out to a Glasgow based resource management software company – Nugensis - to develop a product that could be used by clinicians as means for their hospitals and healthcare centres to more effectively manage their resources. Initially NHS Scotland invested £2million in Nugensis Health Clinical Management Software system; this has since increased exponentially with over 87% of Scottish hospitals and care centres using Nugensis’ health products.
Departmental heads within Scottish health boards have praised the results yielded by implanting the new system and agree that they have seen great improvement in patient flow. Scotland’s former Cabinet Secretary for Health and Wellbeing stated “The system gives full visibility of the hospital and cuts down on phone calls, and assists with the flow of patients in the hospital reducing delays”. Figures reported by independent hospitals themselves show that the new clinical management software has helped to reduce the average length of time patients are required to stay in hospital by 16-20% and has cut the need for cross-department team meetings by 50%.
The software itself improves patient flow throughout the hospital system by tracking patient admission, triage, treatment, and discharge enabling staff, equipment and other resources to be allocated more effectively. Staffs themselves are able to access the system through a network of interconnected tablets and touchscreen computers based at central stations throughout hospitals and wards – such as at nurse’s stations - and enable staff to move patients through the system safely. The system also has the ability to track the secondary care services of the hospital system such as laundry, catering and pharmaceutical service, thereby enabling a cash strapped NHS to perform well above the level expected of it especially in seasonal times of high patient capacity.